The Technical Support Analyst reports directly to a Commodity Team Leader and is responsible for providing on-demand technical service assistance to Ford and Lincoln Dealers.
Respond to Dealer inquiries (web and phone) on complex technical vehicle repair concerns exercising independent judgment after significant research to formulate technically accurate, professional and timely responses
Daily interface with Dealer personnel and some internal Ford Motor Company activities
Provide technical assistance and/or guidance to the other Technical Assistance Center team members when needed
Participate in calibration sessions, peer reviews, team meetings, coaching and training sessions
Report feedback and provide information on report trends and incoming technical issues to appropriate Escalated Support - Subject Matter Experts
Provide diagnostic tools and software support as required for specific commodity splits
Provide support to achieving all Technical Assistance Center objectives and metrics
Complete training (online and hands-on) as needed
Class hiring is ongoing throughout 2018.
OR in lieu of Bachelor's degree
High School Diploma or equivalent AND 3+ years of technical work experience
Technical Automotive competency
Automotive Dealership or independent hands-on diagnostic and vehicle repair experience
Proficiency in computer skills
Excellent communication skills
Demonstrated exceptional customer service
Problem solving and critical thinking skills
ASE certifications desired
Fluency in Spanish or French a plus
The distance between imagination and … creation. It can be measured in years of innovation, or in moments of brilliance. When you join the Ford team discover all the benefits, rewards and development opportunities you’d expect from a diverse global leader. You’ll become part of a team that is already leading the way, with ingenious solutions and attainable products – and it is always ready to go further.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States on a permanent basis. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
Ford Motor Company is an equal opportunity employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.