Technical Support Analyst

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Auto Req ID:
29169BR
Job Title:
Technical Support Analyst
Location:
Allen Park
State:
MI
Company:
Ford Motor Company

Job Description
Job Description/Overview:

The Technical Support Analyst reports directly to a Commodity Team Leader and is responsible for providing on-demand technical service assistance to Ford and Lincoln Dealers.


Responsibilities:
  • Respond to Dealer inquiries (web and phone) on complex technical vehicle repair concerns exercising independent judgment after significant research to formulate technically accurate, professional and timely responses
  • Daily interface with Dealer personnel and some internal Ford Motor Company activities
  • Provide technical assistance and/or guidance to the other Technical Assistance Center team members when needed
  • Participate in calibration sessions, peer reviews, team meetings, coaching and training sessions
  • Report feedback and provide information on report trends and incoming technical issues to appropriate Escalated Support - Subject Matter Experts
  • Provide diagnostic tools and software support as required for specific commodity splits
  • Provide support to achieving all Technical Assistance Center objectives and metrics
  • Complete training (online and hands-on) as needed

Hiring Class will be held beginning in mid-February 2018, another class will be planned for mid-June 2018.

Job Requirements:

Basic Qualifications:
  • Bachelor Degree

OR in lieu of Bachelor's degree
  • High School Diploma or equivalent AND 3+ years of technical work experience

Preferred Qualifications:
  • Technical competency
  • Automotive Dealership or independent hands-on diagnostic and vehicle repair experience
  • Proficiency in computer skills
  • Excellent communication skills
  • Demonstrated exceptional customer service
  • Problem solving and critical thinking skills
  • ASE certifications desired
  • Fluency in Spanish or French a plus

The distance between imagination and … creation. It can be measured in years of innovation, or in moments of brilliance. When you join the Ford team discover all the benefits, rewards and development opportunities you’d expect from a diverse global leader. You’ll become part of a team that is already leading the way, with ingenious solutions and attainable products – and it is always ready to go further.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States on a permanent basis. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Ford Motor Company is an equal opportunity employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.

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