User Experience Design Lead

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Job Title:
User Experience Design Lead
Allen Park
Ford Motor Company

Job Description
The Ford UX Design group is a growing team committed to envisioning and creating simple, thoughtful, enjoyable, and compelling experiences that makes people’s lives better.

Our diverse Global UX Design Team – situated in greater Detroit, Palo Alto, London, Brazil, and Shanghai - is comprised of UX designers, design strategists, design researchers, prototypers, and project managers. Together our team works to understand our changing world, identify new opportunities, and take action to design and innovate for the future of mobility – Ford’s vehicles and surrounding experiences.

We are looking for a UX design leader to guide teams via human centered design to envision and design innovative, future experiences in and around vehicles (seamlessly across hardware, software and services). With your creative and analytical mind, you will use key insights to frame new opportunity spaces and guide the experience vision for our future global customers. You will guide and oversee UX work throughout human centered design activities. You will relentlessly advocate a human centric perspective throughout all stages of the design process. As a team player, you will create impact by collaborating across the UX organization and with key work partners throughout the company - product, marketing, engineering, design, and technology teams. Please include Portfolio or web link to projects in application and resume.

  • Plan, lead and actively contribute to human centered design activities from framing insights and opportunities to ideating, iteratively sketching and prototyping to creating experiences that bring value to Ford’s future customers, business, and brand
  • Facilitate design thinking / human centered design workshops and ideation sessions with UX and cross functional teams
  • Guide and oversee holistic experience vision (hardware, software, and services) and solutions from research to delivery, leading UX team throughout the process
  • Lead teams through iterative prototyping – low to high fidelity, based on needs and pace
  • Guide and develop scenarios and customer journeys through storyboards, illustrations, videos, etc. to communicate vision throughout iterative design process
  • Ensure overall quality of solutions throughout the design process
  • Be a strong and passionate voice for the work as we share and present to cross-functional teams and executive leadership
  • Share trends, strategic perspectives, concepts with the UX design team and key work partners to further develop Ford’s strategic opportunities

  • Hands on problem solving and strong communication skills
  • Experienced leader who knows how to manage time and proactively facilitates cross-team collaboration
  • Strong self-direction and sense of responsibility; exhibiting a high-level of professionalism and attention to detail
  • Knowledge of various prototyping tools
  • Experience guiding scenario development as a platform for storytelling
  • Experienced with Adobe Creative Suite and Microsoft Office apps

  • Basic Qualifications:
  • Bachelor’s Degree
  • 7+ years experience as a designer (e.g. UX designer, interaction designer, design researcher, visual/graphic designer, etc.) creating products, services and experiences – both physical + digital
  • 2+ years experience leading design/creative teams that resulted in creating world-class products, services, and experiences
  • 5+ years experience in design thinking / human centered design methods, research, and tools
  • Preferred Qualifications:
  • 10+ years of design experience
  • 4+ year leading design/creative teams
  • Masters in Design, Interaction Design, Human Computer Interaction (HCI), Anthropology, Psychology, Sociology, Business or related field
  • Ability to teach design thinking methods and tools
  • Experience planning user research (ethnographic research, contextual inquiry, participatory design, concept testing, usability testing)
  • Experience contributing to the planning and execution of Design Research activities ethnography, contextual inquiry, participatory design, concept testing, usability)
  • Experience managing outside vendors
  • Proven track record of mentoring and developing team members into future specialists and leaders

The distance between imagination and … creation. It can be measured in years of innovation, or in moments of brilliance. When you join the Ford team discover all the benefits, rewards and development opportunities you’d expect from a diverse global leader. You’ll become part of a team that is already leading the way, with ingenious solutions and attainable products – and it is always ready to go further.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States on a permanent basis. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position. TN Visa holders may be considered.

Ford Motor Company is an equal opportunity employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.