Integration Specialist, Intelligent Customer Interactions (ICI)

Auto Req ID:
Job Title:
Integration Specialist, Intelligent Customer Interactions (ICI)
Ford Motor Company

Job Description
Position Overview/Description:
Supports the integration of efforts across ICI Development, Operations, Analytics and Transformation. Responsible for supporting the execution of group-wide governance forums, tracking costs vs budget and benefits vs plan, maintaining the ICI roadmap and resource models to ensure the ICI team can operate effectively.

The Ford Global ICI Team is a growing team committed to using analytics to better understand our customers and create personalized 1:1 interactions that are meaningful for people on the move.

Our diverse Global ICI Team – situated in greater Detroit, Germany, Brazil, China and India - is comprised of data scientists, operations specialists, technology developers and project managers. Together our team works to understand our changing world, identify new opportunities, and take action to engage in meaningful, targeted interactions with customers.

  • Understands the progress of each project in the ICI roadmap and maintains the roadmap
  • Develops materials for all governance forums, incorporating inputs from project leads
  • Understands the in-flight projects, maintains a repository of new project requests and identifies resources gaps / constraints based on project stack
  • Understands all major issues, risks and mitigations related to projects in the ICI roadmap
  • Develops and maintains processes and tools to ensure financial performance of the ICI group is well understood, including tracking budgets and project benefits
  • Supports the execution of all ICI events (including town halls, offsite conferences, team building activities)
  • Supports Business Engagement leads in coordination of projects across ICI, that enable the business to achieve strategic objectives

Job Requirements:
Basic Qualifications:

  • Bachelor’s Degree
  • 2+ years of experience in program / project management
  • 2+ years of experience using MS Excel and PowerPoint

Preferred Qualifications:
  • MBA highly preferred
  • 5+ years of experience preparing presentations for senior level audiences, to include developing and creating slides as well as managing content
  • 5+ years of experience in program/project management
  • Experience coordinating across multiple groups and synthesizing information
  • Strong written presentation skills
  • Prior Consulting background a plus
  • PMI certification a plus
  • Good financial acumen
The distance between imagination and … creation. It can be measured in years of innovation, or in moments of brilliance. When you join the Ford team discover all the benefits, rewards and development opportunities you’d expect from a diverse global leader. You’ll become part of a team that is already leading the way, with ingenious solutions and attainable products – and it is always ready to go further.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States on a permanent basis. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Ford Motor Company is an equal opportunity employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status